return policy

Return Policy

Thank you for your purchase. We strive to provide you with high - quality products and excellent service. If, for any reason, you are not satisfied with your purchase, please review our return policy carefully.

1. Eligibility for Returns

1.1 Time Limit

You have 30 days from the date of delivery to initiate a return request. Returns initiated after this period will not be accepted, unless the product is defective or damaged.

1.2 Product Condition

To be eligible for a return, the product must be in its original condition, which includes:

Unused and unopened: The product should not have been used, worn, washed, or altered in any way. For items like clothing, the tags must remain attached.

Complete set: All original components, accessories, manuals, warranty cards, and packaging must be included. For example, if you purchased an electronic device, the charger, earphones (if included), and the original box should be returned.

No damage: The product and its packaging should not show any signs of damage, stains, scratches, or other forms of wear that are not present at the time of delivery.

2. How to Initiate a Return

2.1 Contact Customer Service

To start the return process, please contact our customer service team at [Customer Service Email Address] or [Customer Service Phone Number] within the 30 - day return period. Provide your order number, the reason for the return, and a detailed description of the product condition.

2.2 Obtain Return Authorization

Once we receive your request, our customer service team will review it and issue a Return Merchandise Authorization (RMA) number within 2 business days. This RMA number is essential for processing your return. Please clearly write the RMA number on the outside of the return package.

2.3 Return Shipping

Shipping costs: You are responsible for the return shipping costs, unless the return is due to a product defect or an error on our part. We recommend using a trackable shipping method and obtaining shipping insurance, as we cannot be held liable for lost or damaged return packages.

Shipping address: After receiving the RMA number, we will provide you with the return shipping address. Please send the product, along with all original items, to the specified address.

3. Refund Process

3.1 Inspection

Upon receiving the returned product, our team will inspect it to ensure it meets our return criteria. The inspection process usually takes 3 - 5 business days.

3.2 Refund Issuance

If the product passes the inspection, we will process your refund to the original payment method within 3 - 5 business days. Please note that it may take an additional 5 - 7 business days for the funds to be reflected in your account, depending on your payment provider and bank.

3.3 Partial Refunds

In cases where the returned product is incomplete, damaged, or does not meet the return criteria, we reserve the right to issue a partial refund or reject the return. For example, if you return a product without its original accessories, we may deduct the value of the missing items from the refund amount.

4. Exceptions

4.1 Final Sale Items

Products marked as "Final Sale" on our website are not eligible for return, exchange, or refund, except in cases of manufacturing defects. Please check the product description carefully before purchasing.

4.2 Customized Products

Any product that has been customized according to your specific requirements, such as personalized engravings, custom - made sizes, or unique designs, is non - returnable, as these items are made to order and cannot be resold.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer service team immediately within 7 days of delivery. Provide clear photos or videos of the damage or defect, along with your order number. We will arrange for a free return and either issue a full refund or send you a replacement product, depending on product availability and your preference.

6. Exchanges

Currently, we do not offer direct exchanges. If you would like a different product, please initiate a return for the original item and place a new order for the desired product. We are constantly working to improve our services and may introduce an exchange option in the future.

For any further questions or concerns regarding our return policy, please feel free to contact our customer service team.